Frequently Asked Questions
At Marty’s Auto Service Inc. we have compiled a list of frequently asked questions to keep our customers prepared and informed.At Marty’s Auto Service Inc. we have compiled a list of frequently asked questions to keep our customers prepared and informed.
Where do I get an insurance claim number?
Your insurance company will issue a claim number when you report your accident. Bring the insurance claim number with you when you visit Marty’s Auto Service, Inc. to begin the repair process. We’ll do the rest.
What are your hours?
We are open Monday through Friday from 8:00 AM until 4:30 PM. For tows, our tow lot is open from 8:00 AM to 4:00 PM.
If my vehicle’s frame is damaged, is it a total loss?
Not necessarily. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Today, with the aid of our state-of the-art computerized frame machines, we can often return your vehicle, bent frame and all, to its original factory specifications. At other times a bent frame might be replaced.
Can you match the paint color?
Marty’s Auto Body has made a significant investment in the finest paint system and paints available. PPG Paints is constantly upgrading its technology and equipment to ensure absolutely perfect vehicle paint matches. We take great pride in our ability to match factory finishes as the final step in the vehicle restoration process.
Can I get other service work done on my vehicle while it is in the body shop?
Absolutely. It may be a good time to have additional work done, as the work can be combined to save you money. Just let us know what you’d like done, and we’ll provide you with an estimate.
How long will it take to make repairs to my vehicle?
We will estimate the repair time after your vehicle has been inspected by our professionals. There can be unexpected parts delays in the industry, but we’ve adapted to help expedite any delays that may occur.
Can I get a ride home when I drop off my vehicle?
Absolutely. As part of our commitment to providing a positive experience, we offer customer drop-off service for those who live locally.
Can I get a rental car?
If you’re a collision customer and need a rental car, we can make all the necessary arrangements. An Enterprise representative can meet you on-site at Marty’s with a rental vehicle when you drop yours off. You can also leave the rental with us when you pick up your repaired vehicle.
Note: Insurance companies will only pay for a rental car if your policy includes rental coverage. Check your policy or call your insurance company for details. Marty’s exclusively uses Enterprise for all rentals.
Is there a warranty on the repairs to my vehicle?
Yes. We provide a Lifetime Warranty. We guarantee all of our repairs for the life of your vehicle.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by the insurance policy you purchased. Standard insurance coverage requires that you pay a deductible regardless of who is at fault. Broad collision coverage requires paying a deductible only if you were at fault. Insurance companies determine fault by your account of the accident and by reviewing the accident report filed with the police department. If you aren’t sure, call your insurance agent to determine if the deductible is waived or if you need to pay the deductible to us when you pick up your vehicle.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, bank checks, insurance checks, and cash. We do not accept American Express or personal checks over $500. Tows issued by the police are strictly cash only.
What are betterment charges?
Vehicle parts that wear out with time and use (i.e., tires, batteries, upholstery, suspension parts, etc.) are subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
For any additional questions, give us a call today at 508-966-1008!