Frequently Asked Questions

Not necessarily. A car is a total loss only when the cost of repairs exceeds the value your insurance company assigns to your vehicle. With our state-of-the-art computerized frame machines, we can often return a vehicle, bent frame and all, to its original factory specifications. In some cases, a bent frame may need to be replaced. Learn more about our collision repair services.

We estimate the repair time after our professionals have inspected your vehicle. Parts delays can happen in the industry, but we’ve adapted our process to help expedite any delays that come up.

Yes. It can be a good time to take care of additional work, and combining jobs may save you money. Let us know what you’d like done and we’ll provide an estimate before any additional work begins.

Yes. See our bumper repair page for details.

Your deductible is set by the insurance policy you purchased.

• Standard coverage requires a deductible regardless of who is at fault.
• Broad collision coverage requires a deductible only if you were at fault.

Insurance companies determine fault from your account of the accident and the police accident report. If you’re not sure whether your deductible applies or is waived, call your insurance agent. If it does apply, it is paid to us when you pick up your vehicle.

Parts that wear out with time and use, such as tires, batteries, upholstery, and suspension parts, are subject to betterment charges when they are replaced during repairs. Your insurance company determines these charges, and they are pro-rated based on the actual miles on your vehicle.

Yes. If you’re a collision customer and need a rental, we’ll make all the arrangements. We work exclusively with Enterprise, and a representative can meet you at Marty’s with a rental vehicle when you drop off your car. You can also leave the rental with us when you pick up your repaired vehicle.

Insurance companies pay for a rental only if your policy includes rental coverage, so check your policy or call your insurer for details.

See our MAPFRE CAR EZ® Program page for details on how that program works.

Tows issued by the police are strictly cash only. For all other payment options, see the payment question below.

Yes. Incomplete repairs, mismatched paint, panel misalignment, and unaddressed structural damage can reduce a vehicle's resale or trade-in value. Problems that are not immediately visible may also lead to rust, water leaks, or electronic systems that do not function properly. Quality repairs completed by experienced technicians help protect your vehicle's value and long-term condition.

Before returning a vehicle, our team reviews the repair estimate line by line, sometimes covering 20 or more pages, to verify that approved procedures were completed correctly. We inspect panel alignment, body lines, paint quality, and color matching, along with applicable vehicle functions such as lighting, heating, cooling, door locks, windows, mirrors, dashboard indicators, parking sensors, and necessary calibrations. A test drive may also be performed as part of the final inspection.

Yes. We’ve invested in the finest paint system and paints available. PPG Paints continually upgrades its technology and equipment to ensure precise color matches, and we take great pride in matching factory finishes as the final step of restoring your vehicle.

Yes. We provide a Lifetime Warranty and guarantee all of our repairs for the life of your vehicle.

See what other drivers say on our reviews page.

We accept Visa, MasterCard, Discover, bank checks, insurance checks, and cash. We do not accept American Express or personal checks over $500. Police-issued tows are cash only.

Yes. As part of our commitment to a positive experience, we offer customer drop-off service for those who live locally.